requently asked question
DEPOSITS A deposit of $150 is required to secure all bookings. This deposit reserves your date and time and is applied toward your total balance. Because the booking is removed from availability once confirmed, the deposit in non-refundable in the event of cancellation or rescheduling.
TRAVEL Travel fees may apply depending on the booking location. These fees are calculated based on distance and travel requirements and will be clearly outlined at the time of booking.
PARKING Clients are responsible for arranging suitable parking at the location where services are to be provided. Due to the nature of our work and the equipment required, parking must be close and easily accessible. Any addional time or costs incurred as a result of unavailable or unsuitable parking may be charged to the client.
INNER-CITY BOOKINGS Inner-city bookings may incur an additional marge due to parking constraints and the additional time required.
QUOTES All quotes provided are valid for 30 days from the date issued. After this period, quotes may be subject to change based on availability, pricing updates or service requirements.
TRIALS Trials are not required but are available on request for clients who would like one. Please note that trials are intended as a general preview and may not fully represent the final look on the event day. All trials are charged at standard service rates.
SUNDAY & PUBLIC HOLIDAY SURCHARGE A 15% surcharge applies to all bookings scheduled on Sundays and Public Holidays. These dates are subject to limited availability and offered at discretion.
CALL OUT FEES A minimum call-out fee applies to all bookings. The minimum fee is $220 for formals and general bookings and $380 for weddings and elopements. This ensures availability, preparation time and travel requirements are covered. If services provided exceed the minimum, standard pricing will apply.